QuickBooks Beginning/Intermediate                                                                                                                                                              32 hours

Students will master modules of QuickBooks, from Chart of Accounts, to Accounts payable, Receivable, Invoicing, Payroll and GL. Students will be able to perform the function of accounting clerk in an office. 

QuickBooks Certification Course                                                                                                                                                                     48 hours

Students will prepare and certify as a QuickBooks Certified User. Course specific to preparing for the exam. Pre requisite QuickBooks Beg/Int course or equivalent knowledge/experience. 

AIPB - ADD-ON

American Institute of Professional Bookkeepers Certification                                                                                                60 hours

You should have experience with bookkeeping for two years, so this add on will only apply to bookkeepers and individuals with verifiable experience. Career changers may take this course, but will not receive certification until they have two years verified experience. They will receive a certificate for passing the nationally recognized exam and will be members of AIPB.

Accounting Administration Clerk                                                                                                                      128 hours

Enhance your Computer and Office Skills, with emphasis on Accounting & Bookkeeping Department skills.
 

• Intro to Computers/Internet

• MS Word Beg/Intermediate

• MS Excel Beg/Intermediate

• MS Excel Advanced

• QuickBooks

• Customer Service Overview

• Career Search/Job Readiness

Accounting and Bookkeeping Specialist – Instructor Led Training & Mentored Programs                                                272 hours

12 weeks instructor led course 5 weeks for Certification Exam Prep     

Bookkeepers and Accounting Specialists are highly respected and sought after. This course of instruction is to provide the student with the knowledge and skills to proficiently perform the functions of a bookkeeper/accountant. The student will be taught the fundamentals of accounting, the use of Excel spreadsheets and the utilization of QuickBooks. The student will be able to create an accounting system, analyze monetary transactions, properly journalize and post this information to the general ledger. The student will also be able to knowledgeably transfer all monetary transactional information to the QuickBooks system. In this way useful, timely and reliable information will be readily available.

This is to be a 12 week course; five days a week, three 50 minute sessions and the fourth session of the day will be a full hour. The basic course will focus on GAAP and the methods used to gather and analyze financial, and to some extent, managerial information. The class will also include the basics of Excel; how to create, formulate and utilize Excel to aid in the analysis of information.

It is also the intention of this course to provide some exposure to accounting fundamentals and responsibilities. This will be accomplished by having the student consider a business that he/she would be interested in, excluding manufacturing. During the course of this project, the student will progress from sole proprietorships / partnerships; record the addition of other partners and ultimately merge to form a single corporation. The student will create an initial accounting system and then evolve and expand that system to meet the growing needs of their business. 

Career Skills/Job Readiness                                                                                                                                16 hours

Interview process, from obtaining an invitation to an interview to follow-up after the interview, as well as proper interview demeanor, including listening and answering, asking questions, effective communication, and negations. Students will have confidence in getting past screening interviews, navigating tough interviews, resolving objections, and managing the follow-up process. Students will successfully create a resume. 

Business Communications                                                                                                                                  16 hours

Students will master business writing skills and be able to effectively communicate in a business setting, and also how to prepare for a writing task, skills for effective word choice, sentence building, and paragraph design. 

Business Math                                                                                                                                                       16 hours

Improve basic math skills and master basic mathematical calculations commonly used in business settings. Students will successfully compute fractions and decimals, the order of operations for combined computations, and solve equations and word problems. They will master use of proportions, ratios, and percentages, and use of a calculator for business applications. 

Call Center Customer Service Training                                                                                                              48 hours

When working as a call center agent, it's important to understand how to respond to a variety of customer issues, problems or complaints. The importance of offering customer-centric service is the foundation of your job responsibilities. In this course, we'll offer students a brief introduction to the responsibilities of a call center agent, whether you work from home, a customer service department, or an independently based call center.  We'll explain some of the basic dos and don'ts of telephone etiquette, how to answer calls, and the impact your own tone and attitude can have on callers. We'll also introduce problem-solving techniques to help you provide quality and excellent services to customers.

Customer Service 101                                                                                                                                           32 hours

Customer service is a crucial buzzword in the corporate world today. Just about every company seems to understand just how important customer service is and many have started to find ways to improve and measure customer service. In this course we are going to look at what customer service is and isn't and identify how you can understand and provide good customer service.  This course will show you  how to give not just "good" or "average" service but great customer service.